10 Tips for Adjusting to Changes in the Small Business Landscape

Over time, the tools, strategies, and processes that businesses use are likely to change. The end of the year is a perfect time for entrepreneurs to evaluate their current processes and make adjustments where necessary. If you’re working on changing things up for your business in 2020, these tips from members of the online small business community may help.

Study the Success of Other Entrepreneurs

We’re thrilled to share this recent interview with Small Business Trends founder Anita Campbell. Check out Anita’s conversation with Forbes senior contributor Micah Solomon about how she launched Small Business Trends with a single blog

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Trump Approval Rating Among Small Business Owners at All Time High

Q4 2019 CNBC-SurveyMonkey Small Business Survey

The Q4 2019 CNBC-SurveyMonkey Small Business Survey reveals the approval rating among small business owners for President Trump is at an all time high. At 60%, the report says it is the highest number recorded since the survey’s inception.

Q4 2019 Small Business Confidence Index

Six months after President Trump was sworn in, 47% of small businesses approved of the job he was doing in 2017. The 13% jump shows almost two in three small business owners now approve of the president.

With more than 30 million small businesses in the U.S., as o

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Our Top Stories: Preparing for the Tax Season and Upping Your Management Game for 2020

For businesses across the globe the end of the year means making plans for the future. In this week’s roundup, there are several articles that look to help your small business in 2020.

One of them is about the 2020 tax calendar. Granted taxes are a pain point, but with this calendar, you will know all the dates so you won’t miss any deadlines. And if you don’t miss the dates it means you won’t get penalized and waste time dealing with the taxman.

Another looks at Five Ways to Up Your SMB Management Game in 2020. And when the new year rolls around, you can use the tips in this article with new ways to streamline your business management processes.

Another looks at communication technology, a key toolset in today’s digital business ecosystem. The Top SIP Trunk Providers of 2020 is written by Small Business Trends Founder and CEO Anita Campbell to further emphasize the importance of this technology.

If you don’t know what SIP trunking is or how it can make your business better, this is a great read. But these are just some of the topics covered in this week’s roundup. Take a look at the rest of them below, and many others on the site.

Taxes Check Out This Simple 2020 Tax Calendar for Your Business

Keep your eye on this

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Jon Ferrara of Nimble: There are 225 Million Global Businesses, Less Than 1% Use Any Kind of CRM App

My first guest in this convo series over nine years ago featured Jon Ferrara, CEO and founder of Nimble. And before Nimble, Jon cofounded Goldmine back in 1989. So Jon literally pioneered the contact management/CRM game and has been involved with it for 30 years.  

We find ourselves on the eve of a new decade (and a new decade for CRM). So it thrilled me to speak with Jon to get his take on the state of CRM. We looked at how it has evolved over the years. And I asked if he is surprised by how things have changed (and how they haven’t.) We looked at those changes over the three decades since he cofounded Goldmine.

Below check out an edited transcript of our conversation.  See the whole interview by watching the video. Or click on the embedded Soundcloud player below.

The State of CRM

The State of CRMSmall Business Trends: When you started with GoldMine, did you imagine like what CRM would look like in 2019 30 years later?

Jon Ferrara: It’s hard to imagine where things will go. But when I started this whole industry, it was about people connecting with people. I think that in some respects, CRM lost its way. Where it stopped being about relationships. Started being about reporting, and command, and control. I think that the reason they call it Salesforce. You have to force salespeople to use it. Nobody in their right mind would use a CRM if they weren’t beat on to do it.

Brent, you don’t use a CRM. Paul doesn’t use a CRM. Most of the CRM analysts I know don’t use CRMs. And why? Because unless you basically are trying to keep your finger on the pulse of the business, a hand around the neck of the salesperson, you don’t need a CRM. But what you do need is you need a relationship manager. Because your network and your brand or your net worth and the people that you connect to are critical to your life’s success.

I think in our over-connected, over-communicated world, it’s getting harder and harder to manage and nurture the relationships ar

Read more: http://feedproxy.google.com/~r/SmallBusinessTrends/~3/iIGQxNemiB8/the-state-of-crm-2019.html

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